VOYAGEXPERT

MAIN INDUSTRY SECTORS OF CLIENTS
Defence and aerospace, Financial and professional services, Healthcare and pharmaceutical, Oil and gas

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
120 (10 in Germany)

NUMBER OF TRANSACTIONS
450,000

BREAKDOWN OF TRANSACTIONS
Air 30%, Hotel 20%, Rail 40%, Car 5%, MICE 5%

PROPORTION OF ONLINE BOOKINGS
More than 75%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
GlobalStar, TourCom Travel Management, AFTM

KEY PEOPLE
Sylvie Valentin, chief operating officer
Eric Ritter, group CEO

AVERAGE LENGTH OF SERVICE
12 years

AVERAGE INDUSTRY EXPERIENCE
15 years

ESG & CSR ACCREDITATIONS
EcoVadis Bronze

DEI ACCREDITATIONS & POLICIES
Equal pay policy, 50/50 Women on Boards or similar, Flexible working policy, Recruitment and selection policy

GDS PARTNERS
Amadeus, Sabre

ONLINE BOOKING TOOLS
Concur, Cytric, Spotnana, Thomalex, VoyagExpert Hub

EXPENSE MANAGEMENT SYSTEMS
Concur, Notilus

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I, Auditing I, Business intelligence I, Data visualisation I, Disruption management I, Hotel reshopping I, Meetings management I, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking I, Travel risk management I, Unused ticket management I

TECHNOLOGY STRATEGY
Build proprietary technology in-house, acquire third-party developers of technology

NDC CONTENT
Direct connects, GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
Launched own self-booking tool with own direct connects to airline and full European rail content