TRAVEL COUNSELLORS FOR BUSINESS
22nd in Europe / €255 million gross European sales (2023)
12th in the UK / £210 million gross UK sales (2023)
Venus Building, Old Park Lane, Trafford City, Manchester M41 7HA
13th in Benelux / €5.4 million gross Benelux sales (2023)
Turfmarkt 104, 2511 DC Den Haag, Netherlands
business.travelcounsellors.com
COMPANY PROFILE
MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Defence and aerospace, Engineering, Financial and professional services, Food, drink and tobacco, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Sport, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel
FULL-TIME EQUIVALENT STAFF
322 (30 in Benelux)
NUMBER OF TRANSACTIONS IN 2023
316,716
BREAKDOWN OF TRANSACTIONS
Air 60%, Hotel 27%, Rail 5%, Car 5%, MICE 2%, Other 1%
PROPORTION OF ONLINE BOOKINGS
Less than 25%
NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
GlobalStar, The BTA
KEY PEOPLE
Steve Byrne, chief executive officer
Mel Quinn, director of corporate
Kirsten Hughes, UK MD & chief commercial officer
Jim Eastwood, global sales director
Jon Bauer, chief technology officer
AVERAGE LENGTH OF SERVICE
5 years
AVERAGE INDUSTRY EXPERIENCE
19 years
DEI ACCREDITATIONS & POLICIES
Equal pay policy, 50/50 Women on Boards or similar, Flexible working policy, Recruitment and selection policy
GDS PARTNER
Travelport
ONLINE BOOKING TOOLS
Vibe, Phenix (proprietary)
OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Auditing I, Business intelligence I, Data visualisation I, Disruption management I, Hotel reshopping T, Meetings management I, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking I, Travel risk management I, Unused ticket management I
OTHER TECHNOLOGY & TOOLS
MyTC payment portal & traveller app (proprietary), Trees4Travel CO2 reporting & carbon offsetting, Conferma, Freshworks CRM, eGlobalfares for non-UK originating flights
TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, acquire third-party developers of technology
NDC CONTENT
Direct connects, GDS, aggregator (Travelfusion)
BIGGEST INNOVATION OF 2023
Self-service offering on point-to-point itineraries hotels, rail, car hire, airfares and ancillaries (myTC Online). Access to data analytics and insights with travel management reporting including evergreen reports, customisable reporting, data downloads and Thrust Carbon integration (myTC Insights). Hitting the £200 million sales milestone
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