TAKETWO ETON GROUP

MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Construction, Education, Engineering, Financial and professional services, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Property, Retail, Sport

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
83

NUMBER OF TRANSACTIONS IN 2023
119,987

BREAKDOWN OF TRANSACTIONS
Air 60%, Hotel 18%, Rail 8%, Car 3%, MICE 9%, Other 2%

PROPORTION OF ONLINE BOOKINGS
25 to 50%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Global Network (formerly WIN), Advantage Travel Partnership, Focus Travel Partnership, GlobalStar, American Express GBT Travel Partnership Network. The BTA, GBTA, ITM, TAMS (Travel & Meeting Society)

KEY PEOPLE
Chris Thelen, chief executive officer
Julie Cope, group managing director
Naz Hussain, group finance director
Rob Cope, chief technology officer
Peter Scarr, EVP & head of global sales
Debbie Matthams, global head of events
Yvonne Cronin, general manager Ireland
James O’Donnell, key partnerships director
Alison Rogers, head of VIP & entertainment travel
Chris Klinker, head of specialist sales

AVERAGE LENGTH OF SERVICE
15 years

AVERAGE INDUSTRY EXPERIENCE
22 years

DEI ACCREDITATIONS & POLICIES
Flexible working policy, Recruitment and selection policy, NGLCC Certified LGBT Business Enterprise

GDS PARTNER
Sabre

ONLINE BOOKING TOOLS
Concur, Cytric, Serko, Vibe

EXPENSE MANAGEMENT SYSTEMS
Concur

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I, Business intelligence T, Data visualisation T, Disruption management I, Hotel reshopping T, Meetings management I, Mobile booking app T, Mobile itinerary app T, Personalised trip recommendations I, Pre-trip approval I, Profile management T, Quality assurance T, Sustainability reporting T, Traveller tracking T, Travel risk management T Unused ticket management T

OTHER TECHNOLOGY & TOOLS
TakeTwo Eton Group has invested heavily in its poweredbyNova modules which orchestrate highly personalised and contextualised itineraries with each transaction

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, act as partner/reseller for other technology providers

NDC CONTENT
GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
GEMMAR event and group travel management platform which automates and manages bookings from request and approval to final confirmation, providing a window onto delegate status, travel reporting, flight manifests, room bookings, budget, and cost analysis in real time