KEY TRAVEL
29th in Europe / €175 million gross European sales (2023)
16th in the UK / £132.1 million gross UK sales (2023)
9th Floor, St James Building, 61-95 Oxford Street, Manchester M1 6EJ
12th in Benelux / €17.8 million gross Benelux sales (2023)
TMF Group Havenlaan 86C, bus 204, Brussels 1000, Belgium
Hart van Brabantlaan 12-14, Het Laken, Tilburg, 5038 JL, Netherlands
34th in France / €2.6 million gross France sales (2023)
78 boulevard de la Reine CS90958, Versailles Cedex, 78035
11th in Italy / €1.5 million gross Italy sales (2023)
Raptim SRL, LDV, Via del Falco 9, Roma, 00193
keytravel.com
COMPANY PROFILE
MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Education, Government and public sector
ADDITIONAL SERVICES OFFERED
Group travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel
NUMBER OF TRANSACTIONS IN 2023
442,000
BREAKDOWN OF TRANSACTIONS
Air 33%, Hotel 32%, Rail 34%, Other 1%
PROPORTION OF ONLINE BOOKINGS
More than 75%
NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Global Network (formerly WIN), Lufthansa City Center, TourCom Travel Management, Avitour, CCRA. The BTA, IATA, ABTA, ATOL, CAA, TICO
KEY PEOPLE
Saad Hammad, chief executive officer
Sabrina Pabois, account management director – EUA
James Ingram, business development director – Europe
Simon Conoley, group finance director
Dan Morris, group IT director
Rachel Baxendale, global operations director
Paul Green, UK commercial director
Bruce Teatheredge, group product manager
Charles McKie, head of HR
FULL-TIME EQUIVALENT STAFF
184 in the UK:; 4 in Italy
AVERAGE LENGTH OF SERVICE
4 years
AVERAGE INDUSTRY EXPERIENCE
14 years
ESG & CSR ACCREDITATIONS
Committed to net zero by 2050, ISO 14000 series certification, ESG Leader (Apex ESG 2023 review)
DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy, Recruitment and selection policy
GDS PARTNER
Amadeus
ONLINE BOOKING TOOLS
Proprietary OBT
EXPENSE MANAGEMENT SYSTEMS
None
OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I, Auditing I, Business intelligence I,T, Data visualisation I,T, Disruption management T, Mobile booking app I, Mobile itinerary app T, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking T, Travel risk management T, Unused ticket management I
OTHER TECHNOLOGY & TOOLS
Salesforce.com CRM, Vonage telephony, Verint/Monet resource planning, Amadeus Selling Platform Connect
TECHNOLOGY STRATEGY
Hybrid approach based on each specific case, with frequency of change, resource availability and cost all key factors
NDC CONTENT
GDS, aggregator (Travelfusion)
BIGGEST INNOVATION OF 2023
Launch of Key Travel WhatsApp, SMS & Webchat with screensharing. Travellers can communicate with agents via their preferred method, knowing agents can access their information and history no matter the channel. Improvement of ESG rating (measured independently by Apex ESG) to 87 out of 100: meaning Key Travel is now rated a Leader in ESG in each of the three categories (E, S and G) and ahead of sector benchmarks. Developed a Climate Action Plan (CAP) template to support our customers in aligning more effectively with the UN’s Sustainable Development Goal on Climate Action with regards to their travel activities
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