INNTEL

MAIN INDUSTRY SECTORS OF CLIENTS
Construction, Financial and professional services, Manufacturing, Media and entertainment, Retail, Telecoms and postal services, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
117

NUMBER OF TRANSACTIONS IN 2023
334,798

BREAKDOWN OF TRANSACTIONS
Air 3%, Hotel 63%, Rail 29%, Car 2%, MICE 3%

PROPORTION OF ONLINE BOOKINGS
More than 75%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Focus Travel Partnership, Radius Travel, The BTA, GBTA, ITM, beam, MIA, MPI

KEY PEOPLE
Douglas O'Neill, chief executive officer
Mark Wheeler, director of finance
Anna Snoep, director of operations
Sian Sayward, director of people, partnerships & strategic projects
Alex Webber, director of IT
Kilianne Clegg, head of new business
David Luney, head of client relationships
Dan Mitchell, marketing manager

AVERAGE LENGTH OF SERVICE
7 years

AVERAGE INDUSTRY EXPERIENCE
11 years

ESG & CSR ACCREDITATIONS
ISO 14000 series certification

DEI ACCREDITATIONS & POLICIES
Best Place to Work for Disability Inclusion or similar, Equal pay policy, 50/50 Women on Boards or similar, Flexible working policy, Recruitment and selection policy

GDS PARTNER
Sabre

ONLINE BOOKING TOOLS
LOGiC (proprietary)

EXPENSE MANAGEMENT SYSTEMS
Proprietary

OTHER TECHNOLOGY (I=in-house, T=third-party)
Auditing I, Business intelligence I, Data visualisation I, Disruption management I, Hotel reshopping I, Meetings management I, Mobile itinerary app I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Sustainability reporting T, Traveller tracking I, Unused ticket management I

TECHNOLOGY STRATEGY
Build proprietary technology in-house

NDC CONTENT
GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
Developed a traveller statistics module within the online booking tool, allowing both travellers and contract owners to see traveller trends and habits. This supports clients with traveller wellbeing policies as they can see the level and mode of travel for each individual