GRAY DAWES TRAVEL

MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Construction, Engineering, Financial and professional services, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Oil and gas, Retail, Shipping and fisheries, Sport, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
250 in the UK

NUMBER OF TRANSACTIONS IN 2023
510,000

BREAKDOWN OF TRANSACTIONS
Air 33%, Hotel 35%, Rail 27%, Car 2%, MICE 2%, Other 1%

PROPORTION OF ONLINE BOOKINGS
50 to 75%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Travel Partnership. The BTA, GBTA.

KEY PEOPLE
Suzanne Horner, chief executive officer
Dave Bishop, chief operating officer
Richard Allardice, chief financial officer
Sophie Taylor, chief technology officer
Warren Dix, chief commercial officer
Fergus Glanapp, chairman
Ian Currington, director of account management
Gavin Sanderson, director of client development
Allison Knight, director of operations
John Cooper, group marketing director

AVERAGE LENGTH OF SERVICE
9 years

AVERAGE INDUSTRY EXPERIENCE
19 years

DEI ACCREDITATIONS & POLICIES
Best Place to Work for Disability Inclusion or similar, Best Workplaces for Women or similar, Equal pay policy, Flexible working policy, Recruitment and selection policy, Disability Confident Committed

GDS PARTNER
Travelport

ONLINE BOOKING TOOLS
Atriis, Concur, Cytric, Serko

EXPENSE MANAGEMENT SYSTEMS
Certify, Concur, Emburse 

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Auditing I, Business intelligence T, Data visualisation T, Disruption management T, Hotel reshopping T, Meetings management T, Mobile booking app T, Mobile itinerary app T
Peer benchmarking T, Personalised trip recommendations T, Pre-trip approval T, Profile management I, Quality assurance I, Sustainability reporting T, Traveller tracking T, Travel risk management T, Unused ticket management I

OTHER TECHNOLOGY & TOOLS
Portal (proprietary online travel programme management tool)

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, act as partner/reseller for other technology providers

NDC CONTENT
Direct connects, GDS, aggregator (Atriis) 

BIGGEST INNOVATION OF 2023
Launch of “always on” business travel service model - a 'follow-the-sun' experience for clients, using wholly-owned Gray Dawes Travel offices across the globe, all using the same technology stack. Launch of Portal proprietary online travel management environment, new sales wins of £75 million, over 135 new client implementations and pioneering the delivery of a retail approach to business travel management thanks to early adoption of NDC fares