GLOBAL TRAVEL MANAGEMENT

MAIN INDUSTRY SECTORS OF CLIENTS
Chemical industries, Construction, Defence and aerospace, Education, Engineering, Financial and professional services, Food, drink and tobacco, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Music and film touring, Oil and gas, Property, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Transport sector and logistics

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
23

NUMBER OF TRANSACTIONS IN 2023
34,500

BREAKDOWN OF TRANSACTIONS
Air 31%, Hotel 18%, Rail 31%, Car 7%, MICE 10%, Other 3%

PROPORTION OF ONLINE BOOKINGS
25% to 50%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Global Network (formerly WIN), Advantage Travel Partnership, Focus Travel Partnership

KEY PEOPLE
Scott Pawley, managing director
Paul Baker, sales director
Mark Wilson, marketing director
Kelly Packington, operations director
Natalie Pawley, director

AVERAGE LENGTH OF SERVICE
15 years

AVERAGE INDUSTRY EXPERIENCE
23 years

ESG & CSR ACCREDITATIONS
Committed to net zero by 2050, ISO 14000 series certification

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy, Travel Businesswoman Of The Year (Natalie Pawley)

GDS PARTNER
Travelport

ONLINE BOOKING TOOLS
Atriis, Concur, Evolvi

EXPENSE MANAGEMENT SYSTEMS
Proprietary, bespoke solutions on a confidential basis per customer

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I,T, Auditing I,T, Business intelligence I,T, Disruption management I,T, Hotel reshopping I,T, Meetings management I, Mobile booking app I,T, Mobile itinerary app I,T, Peer benchmarking I,T, Personalised trip recommendations I,T, Pre-trip approval I,T, Profile management I,T, Quality assurance I,T, Sustainability reporting I,T, Traveller tracking I,T, Travel risk management I,T, Unused ticket management I,T

OTHER TECHNOLOGY & TOOLS
Access to a third-party portal providing first-hand, quality-controlled consultancy on the requirement for international visas and work permits

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, act as partner/reseller for other technology providers

NDC CONTENT
Direct connects, GDS, aggregators (Atriis, Travelfusion)

BIGGEST INNOVATION OF 2023
Initiated a weekly email campaign sharing business travel news, information and opportunities. The campaign won the Advantage Marketing Campaign of the Year award