FELLO

MAIN INDUSTRY SECTORS OF CLIENTS
Financial and professional services, Information technology, Media and entertainment, Music and film touring, Oil and gas, Retail

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, VIP travel

FULL-TIME EQUIVALENT STAFF
24

NUMBER OF TRANSACTIONS IN 2023
30,500

BREAKDOWN OF TRANSACTIONS
Air 67%, Hotel 18%, Rail 7%, Car 1%, MICE 1%, Other 6%

PROPORTION OF ONLINE BOOKINGS
Less than 25%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Global Network (formerly WIN), Advantage Travel Partnership, Focus Travel Partnership

KEY PEOPLE
Danny Shahaf, founder & executive director
Werner Wessels, managing director
Jean Wiese, head of finance
James Newns, head of client & supplier relations
Michelle Miller, head of operations
Alyce Teatheredge, head of performance

AVERAGE LENGTH OF SERVICE
7 years

AVERAGE INDUSTRY EXPERIENCE
22 years

ESG & CSR ACCREDITATIONS
ISO 14000 series certification

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy, Recruitment and selection policy

GDS PARTNER
Amadeus

ONLINE BOOKING TOOLS
Cytric

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T. Business intelligence T, Data visualisation T, Disruption management T., Hotel reshopping T, Mobile itinerary app T, Pre-trip approval T, Profile management T, Sustainability reporting T, Traveller tracking T

OTHER TECHNOLOGY & TOOLS
Omnichannel operations communication platform (FocalScope), hotel billback (Conferma), real-time MI portal (Travelogix)

TECHNOLOGY STRATEGY
Act as partner/reseller for other technology providers

NDC CONTENT
Direct connects, GDS, aggregator (AirGateway)

BIGGEST INNOVATION OF 2023
Implementation of FocalScope omnichannel platform, in-house PowerBI reporting, launch of training and quality control department