FCM TRAVEL
5th in Europe / €2.8 billion gross European sales (2023, estimated)
5th in the UK / £767.5 million gross UK sales (2023, estimated)
4th Floor, 120 The Broadway, Wimbledon, London SW19 1RH
2nd in Benelux / €580 million gross Benelux sales (2023, estimated)
Cassiersstraat 19, 2060 Antwerpen, Belgium
Linie 560A, Apeldoorn, 7325 DZ, Netherlands
5th in France / €260 million gross France sales (2023, estimated)
124-126 Rue de Provence, 75008 Paris
=6th in Germany / €120 million gross Germany sales (2023, estimated)
Perlebergerstrasse 42b, Berlin, 10559
9th in Spain / €120 million gross Spain sales (2023, estimated)
Rambla de Catalunya, 6, Eixample, 08007 Barcelona
3rd in the Nordics
Koebmagergade 5, 3 floor Copenhagen K 1150, Denmark
Kylänvanhimmantie 29, Helsinki, 00640, Finland
Storgt.8, Oslo, 0155, Norway
Vretenvägen 9, 171 54 Solna, Sweden
fcmtravel.com
COMPANY PROFILE
MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Charity and not for profit, Chemical industries, Construction, Defence and aerospace, Education, Engineering, Financial and professional services, Food, drink and tobacco, Forestry, wood, pulp and paper, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Property, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Textiles, Transport sector and logistics, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel
FULL-TIME EQUIVALENT STAFF
6,500 globally
NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
AFTM, The BTA, DBTA, FBTA, GBTA, ITM, SBTA, VDR, BT4Europe, IATA
KEY PEOPLE
Andy Hegley, FCM Europe leader
Matthew Heymans, European sales leader
Miriam Evans, meetings & events leader
Ruari Sandison, head of productivity
Laura Saville, head of account management UK&I
Kevin Watkins, head of operations UK
Christophe Hamonic, managing director, France, Switzerland & Spain
Glenn Thorsen, sustainability lead, FCM Consulting
Miriam Castro, business development manager
AVERAGE LENGTH OF SERVICE
10+ years
ESG & CSR ACCREDITATIONS
Committed to net zero by 2050
DEI ACCREDITATIONS & POLICIES
Best Workplaces for Women or similar, Flexible working policy, Recruitment and selection policy
GDS PARTNER
Amadeus
ONLINE BOOKING TOOLS
Concur, Cytric, FCM Booking (proprietary)
EXPENSE MANAGEMENT SYSTEMS
Concur
OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I, Auditing I, Business intelligence I, Data visualisation I, Disruption management I, Hotel reshopping I, Meetings management I, Mobile booking app I,T, Mobile itinerary app I, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking I, Travel risk management I,T, Unused ticket management I
OTHER TECHNOLOGY & TOOLS
FCM Platform is a client's single entry for all their travel tech including bookings, changes, reshopping, safety & risk dashboards, and analytics. Third party providers can be plugged in for additional coverage and functionality. FCM Venue Finder is available for venue bookings
TECHNOLOGY STRATEGY
Build proprietary technology in-house, act as partner/reseller for other technology providers, acquire third-party developers of technology
NDC CONTENT
Direct connects, GDS, aggregator (TPConnects)
BIGGEST INNOVATION OF 2023
AI has always been part of FCM’s tech development but has ramped up with the launch of its AI Centre of Excellence to propel customer service and operational efficiency. To enhance its service offering in a fragmented market, FCM has restructured its team in Europe to drive strategic initiatives. The company is increasingly supporting its teams with automation, including implementing HotelHub to help consultants work more efficiently with hotel partners
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