DIVERSITY TRAVEL

MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Education, Government and public sector

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Meetings and events, Passport and visa services, Sustainability programmes, Venue sourcing

FULL-TIME EQUIVALENT STAFF
267 globally

NUMBER OF TRANSACTIONS IN 2023
267,000

BREAKDOWN OF TRANSACTIONS
Air 67%, Hotel 19%, Rail 5%, Other 9%

PROPORTION OF ONLINE BOOKINGS
25% to 50%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Travel Partnership. The BTA, GBTA, ITM

KEY PEOPLE
Christopher Airey, managing director
Samantha Whittle, commercial director
Eddie Shaw, finance director
Stu Booy, customer service director
Jo Strange, global director of account management
David Coe, sales director
Jamie De Freitas, SVP, sales Europe

AVERAGE LENGTH OF SERVICE
3 years

AVERAGE INDUSTRY EXPERIENCE
9 years (among travel consultants)

ESG & CSR ACCREDITATIONS
ISO 14000 series certification, ISO 9001, ISO 27001, Business Declares

DEI ACCREDITATIONS & POLICIES
Flexible working policy, Recruitment and selection policy

GDS PARTNER
Travelport

ONLINE BOOKING TOOLS
Proprietary

EXPENSE MANAGEMENT SYSTEMS
Concur, Expensify. Can integrate proprietary systems with all expense management platforms

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Business intelligence I, Data visualisation I, Meetings management I,T, Mobile booking app T, Mobile itinerary app T, Peer benchmarking I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking T, Travel risk management T, Unused ticket management T

TECHNOLOGY STRATEGY
Build proprietary technology in-house

NDC CONTENT
Direct connects, GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
Integration with Peppol.eu for the secure transfer and retrieval of electronic business documents, most notably eInvoicing, which is the EU standard. 97.3% client retention in 2023 alongside double digit revenue growth