CWT

MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Charity and not for profit, Chemical industries, Construction, Defence and aerospace, Engineering, Financial and professional services, Food, drink and tobacco, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Mining, Oil and gas, Retail, Sport, Telecoms and postal services, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
10,600+ globally

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
The BTA, DBTA, FBTA, GBTA, GEBTA, ITM, NBTA, SBTA, VDR, NATM

KEY PEOPLE
Patrick Andersen, president & chief executive officer
John Pelant, chief experience & technology officer
Nick Vournakis, chief customer officer
Raphael Pasdeloup, SVP enterprise customers and consulting services
Tammy Morgan, VP, global market management
Darren Toohey, head of global sales
Phil Wooster, head of EMEA sales
Stéphane Birochau, head of customer management, EMEA
Francesca Rigamonti, director, EMEA events, CWT Meetings & Events
Gill Day, senior director, global sales & marketing, CWT Meetings & Events

AVERAGE LENGTH OF SERVICE
13 years

ESG & CSR ACCREDITATIONS
CDP participation, Committed to net zero by 2050, EcoVadis Silver, ISO 14000 series certification, SBTI commitment

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy

GDS PARTNERS
Amadeus, Sabre

ONLINE BOOKING TOOLS
Argo, Concur, Cytric, DEEM, GetThere, Serko, Spotnana, myCWT (proprietary)

EXPENSE MANAGEMENT SYSTEMS
Certify, Concur, Emburse, Amadeus cytric expense, Serko Zeno expense

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I,T, Auditing I, Business intelligence I,T, Data visualisation I,T, Disruption management I,T, Hotel reshopping I,T, Meetings management I, Mobile booking app I,T, Mobile itinerary app I,T, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I,T, Profile management I,T, Quality assurance I, Sustainability reporting I,T, Traveller tracking I,T, Travel risk management T, Unused ticket management I

OTHER TECHNOLOGY & TOOLS
Program Messenger proprietary communication service for companies to send automated emails and SMS to travellers; guest travel solutions (Serko); virtual payment solutions (Conferma); VAT reclaim; tax and immigration compliance (Tracker Software Technologies)

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, act as partner/reseller for other technology providers

NDC CONTENT
Direct connects, GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
Further enhanced messaging service channel by integrating it with WhatsApp and Slack, and adding generative AI capabilities. It is now the preferred support channel for many travellers, with customer satisfaction scores of over 90%, as requests are typically fulfilled four times faster versus email