CORPORATE TRAVELLER

MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Charity and not for profit, Chemical industries, Construction, Defence and aerospace, Education, Engineering, Financial and professional services, Food, drink and tobacco, Forestry, wood, pulp and paper, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Property, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Textiles, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
350

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
The BTA

KEY PEOPLE
Donna Joines, UK head
Jamal Madhloom, head of customer experience
Gary James, head of sales
Kat Holloway, head of marketing
Hannah Jarvis, head of customer success
Holly Cairns, product owner - technology
Kim Dermott, regional operations manager
Lindsay Bennett, regional operations manager
Andy Berwick, regional operations manager

AVERAGE LENGTH OF SERVICE
9+ years

ESG & CSR ACCREDITATIONS
Committed to net zero by 2050

DEI ACCREDITATIONS & POLICIES
Best Workplaces for Women or similar, Flexible working policy, Recruitment and selection policy

GDS PARTNER
Amadeus

ONLINE BOOKING TOOLS
Concur, Cytric, Melon (proprietary)

EXPENSE MANAGEMENT SYSTEMS
Concur

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I, Auditing I, Business intelligence I, Data visualisation I, Disruption management I, Hotel reshopping I, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I, Traveller tracking I, Travel risk management I,T, Unused ticket management I

OTHER TECHNOLOGY & TOOLS
Melon digital platform allows users to book and manage work trips, view travel data and track travellers in one place. Clients can customise Melon with approval and travel policy preferences, while storing traveller data and profiles securely

TECHNOLOGY STRATEGY
Build proprietary technology in-house, act as partner/reseller for other technology providers, acquire third-party developers of technology

NDC CONTENT
Direct connects, GDS, aggregator (TPConnects)

BIGGEST INNOVATION OF 2023
Upgrades to Melon technology every quarter with new features and reports