CORPORATE TRAVEL MANAGEMENT (CTM)
7th in Europe / €1.3 billion gross European sales (2023)
2nd in the UK / £1.15 billion gross UK sales (2023)
The Rex Building, 62 Queen Street, London EC4R 1EB
11th in France / €82 million gross France sales (2023)
50 Rue Du Faubourg Saint Antoine Paris 75012
=11th in Germany / €70 million gross Germany sales (2023)
Flottwellstrasse 16, 16A, 10785 Berlin (Tiergarten)
travelctm.com
COMPANY PROFILE
MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Construction, Defence and aerospace, Engineering, Financial and professional services, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Retail, Sport, Utilities
ADDITIONAL SERVICES OFFERED
Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel
FULL-TIME EQUIVALENT STAFF
560 across Europe
NUMBER OF TRANSACTIONS IN 2023
3,400,000
BREAKDOWN OF TRANSACTIONS
Air 18%, Hotel 32%, Rail 41%, Car 5%, MICE 4%
PROPORTION OF ONLINE BOOKINGS
50% to 75%
NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Global Network (formerly WIN), Radius Travel, TourCom Travel Management, The BTA, GBTA, ITM
KEY PEOPLE
Debbie Carling, chief executive officer
Michael Healy, chief operating officer
Chris Montgomery, chief finance officer
Brian Sheerin, chief technology officer
Mallory Gerrard, general manager, Paris
Stuart Birkin, GM London & Glasgow
Louise Hutchison-Chambers, GM Bradford
Shelley Mathews, EVP sales EMEA
Penny Munn, chief partnership officer
AVERAGE LENGTH OF SERVICE
4.5 years
AVERAGE INDUSTRY EXPERIENCE
14 years
ESG & CSR ACCREDITATIONS
CDP participation, EcoVadis Bronze, Sustainalytics: 24.1
DEI ACCREDITATIONS & POLICIES
Flexible working policy, Recruitment and selection policy, UK Gender Pay Gap Reporting
GDS PARTNERS
Amadeus, Sabre
ONLINE BOOKING TOOLS
Concur, proprietary (Lightning)
EXPENSE MANAGEMENT SYSTEMS
Concur
OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I,T, Auditing T, Business intelligence I, Data visualisation I, Disruption management T, Hotel reshopping I,T, Meetings management I,T, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I,T, Personalised trip recommendations I, Pre-trip approval I, Profile management I,T, Quality assurance T, Sustainability reporting I,T, Traveller tracking I,T, Travel risk management I,T, Unused ticket management I
TECHNOLOGY STRATEGY
Build proprietary technology in-house
NDC CONTENT
Direct connects, GDS, aggregators (AirGateway, Travelfusion)
BIGGEST INNOVATION OF 2023
CTM’s biweekly releases continually improve Lightning and other products with innovations like SAF scores, hotel reviews, AI-powered trip building. Lightning has grown exponentially, with monthly booking up 300% versus 2022, exceeding 35,000 per month in the UK alone. Customer help desk requests are 0.05% relative to bookings.
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