CLARITY TRAVEL

MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Defence and aerospace, Education, Engineering, Financial and professional services, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Manufacturing, Media and entertainment, Oil and gas, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel

UK FULL-TIME EQUIVALENT STAFF
878

NUMBER OF TRANSACTIONS IN 2023
4,186,660

BREAKDOWN OF TRANSACTIONS
Air 9%, Hotel 34%, Rail 53%, Car 1%, MICE 1%, Other 2%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
One Global Travel, The BTA, GBTA, ITM, beam

KEY PEOPLE
Pat McDonagh, chief executive officer
Donna Fitzgerald, executive director, business travel
Paul Casement, executive director, meetings & events
Sue Chapman, executive director, product and commercial
Steve Riley, executive director, operations
Carl Law, executive director, technology
Paul Hemingway, executive director, finance

AVERAGE LENGTH OF SERVICE
9 years

AVERAGE INDUSTRY EXPERIENCE
13 years

ESG & CSR ACCREDITATIONS
Committed to net zero by 2050, EcoVadis Silver, ISO 14000 series certification, SBTI commitment, ISO 20121

DEI ACCREDITATIONS & POLICIES
Own DEIB policy

GDS PARTNERS
Amadeus, Sabre, Travelport

ONLINE BOOKING TOOLS
Concur, Vibe, Meetingspro, ClarityGo (proprietary), SABS Go2Book (third party)

EXPENSE MANAGEMENT SYSTEMS
Concur, bespoke customer integrations

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Business intelligence I, Data visualisation I,T, Disruption management I, Meetings management I, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I, Pre-trip approval I,T, Profile management  I,T, Quality assurance I,T, Sustainability reporting T, Traveller tracking I,T, Travel risk management T, Unused ticket management I,T

OTHER TECHNOLOGY & TOOLS
Cvent and Crowd Comms for event website build and delegate management. CrowdComms also supports event apps, hybrid events and sustainable delegate printing. Venue Directory for venue information and real-time connectivity

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers

NDC CONTENT
Direct connects, GDS, aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
The acquisition of Agiito combined two leading TMCs to support customers, deliver objectives and strengthen Clarity’s position. Clarity remains a UK specialist in delivering managed travel programmes alongside creative meetings and events, courtesy of specialist meetings and creative events division, Brighter. Further investment in ClarityGo, the company’s booking platform which is integrated with Google Maps and Routehappy, alongside live chat and CO2e data for budget-setting.