BTM BUSINESS TRAVEL MANAGEMENT

MAIN INDUSTRY SECTORS OF CLIENTS
Chemical industries, Education, Engineering, Financial and professional services, Food, drink and tobacco, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Oil and gas, Retail, Sport, Telecoms and postal services, Textiles, Transport sector and logistics

ADDITIONAL SERVICES OFFERED
Group travel, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
24

NUMBER OF TRANSACTIONS IN 2023
14,000

BREAKDOWN OF TRANSACTIONS
Air 60%, Hotel 14%, Rail 6%, Car 10%, Other 10%

PROPORTION OF ONLINE BOOKINGS
Less than 25%

KEY PEOPLE
Susanna Peretti, chairman
Massimo Fiorenza, business travel operation officer & IT manager
Marco Garonzi, business travel, MICE & sport operating manager
Marco Cefoli, sales director

AVERAGE LENGTH OF SERVICE
14 years

AVERAGE INDUSTRY EXPERIENCE
16 years

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy

GDS PARTNERS
Sabre, Travelport (inc Worldspan)

ONLINE BOOKING TOOLS
Proprietary

EXPENSE MANAGEMENT SYSTEMS
Proprietary

OTHER TECHNOLOGY (I=in-house, T=third-party)
Business intelligence I, Data visualisation I, Meetings management I, Profile management I, Quality assurance I. Sustainability reporting I, Travel risk management I, Unused ticket management I

TECHNOLOGY STRATEGY
Build proprietary technology in-house

NDC CONTENT
Aggregator (Travelfusion)

BIGGEST INNOVATION OF 2023
Successful launch of new self-booking tool, developed entirely in-house and collaborating closely with customers throughout the development process. While this path required substantial investments of time and resources, the outcome has "fortified BTM’s company's foundations and enhanced our operational effectiveness"