BCD TRAVEL

MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Chemical industries, Defence and aerospace, Engineering, Financial and professional services, Food, drink and tobacco, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Textiles, Transport sector and logistics, Utilities

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
4,300 in Europe; 15,000+ globally

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
AFTM, The BTA, DBTA, DRV, FBTA, GBTA, ITM, NBTA, SBTA, VDR, ANVR, ABTA, ASTM, BATM, DRF, IATA, ITM, NATM, SMAL, SRF, VIRKE

KEY PEOPLE
Stephan Baars, global CEO
Cees Batenburg, global chief financial officer
Mike Janssen, global chief operating officer
Michèle Lawley, president, Europe
Jorge Cruz, executive vice president, global sales & marketing
Russell Howell, executive vice president, technology, shared services & infrastructure
Rose Stratford, executive vice president, global supplier relations
Christian Dahl, senior vice president, people & culture
Yannis Karmis, senior vice president, product planning & development
Teri Miller, executive vice president, global client team
Jennifer Townsend Walley, senior vice president, customer success & corporate strategy

ESG & CSR ACCREDITATIONS
CDP participation, EcoVadis Platinum, ISO 14000 series certification, SBTI accredited, fourth consecutive EcoVadis Platinum rating for sustainability, honoured for Achievement in Sustainability in the Business Travel Sustainability Awards Europe

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy, Recruitment and selection policy, Work from Anywhere global policy, Flexjobs’ Top 100 Companies for Remote Jobs, Flexjobs’ Top 100 Companies for Hybrid Jobs, GBTA’s WINiT Top 50 Women in Travel, Women Impact Tech 100 (WIT), Great Place to Work Certification Brazil, Military Spouse Employment Partnership

GDS PARTNERS
Amadeus, Sabre

ONLINE BOOKING TOOLS
Concur, Cytric, GetThere, TripSource (proprietary)

EXPENSE MANAGEMENT SYSTEMS
Concur, BCD Pay, Invoice API, BCD marketplace partners: Emburse and MobilExpense

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Business intelligence I,T, Data visualisation I,T, Disruption management I,T
Hotel reshopping T, Meetings management I, Mobile booking app I, Mobile itinerary app I, Personalised trip recommendations I, Pre-trip approval I, Profile management I, Quality assurance I, Sustainability reporting I,T, Traveller tracking I,T, Travel risk management I,T, Unused ticket management I

OTHER TECHNOLOGY & TOOLS
BCD’s marketplace offers clients a selection of vetted and authorised technology solutions that extend the corporate travel programme. The marketplace offers over 50 solutions across 12 categories

TECHNOLOGY STRATEGY
Build proprietary technology in-house, act as partner/reseller for other technology providers

NDC CONTENT
GDS, BCD’s NDC Program offers clients access to NDC content. BCD supports NDC shopping, booking and servicing through online and offline channels, including its own proprietary solutions TripSource, AgentSource and GetGoing

BIGGEST INNOVATION OF 2023
Launch of a global guest travel management solution, BCD Invite, to simplify inefficient, manual processes of managing unprofiled travellers. The proprietary technology works alongside the BCD platform, integrating programme policy, authorisation and duty of care for seamless trip management. Increased client share of the top ten largest/most complex travel & meetings programmes in BTN’s Corporate Travel 100