AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
1st in Europe / €10.08 billion gross European sales (2023)
1st in the UK / £2.11 billion gross UK sales (2023)
5 Churchill Place, London E14 5HU
1st in Germany / €1.67 billion gross Germany sales (2023)
Solmstrasse 73, Frankfurt, 60486
1st in France / €2.04 billion gross France sales (2023)
Immeuble La Noda, 11 Chemin de Bretagne, Issy Les Moulineaux, 92130
1st in Italy (via partnership with Uvet) / €583 million gross Italy sales (2023)
Bastioni di Porta Volta, 10, 20121 Milan
3rd in Benelux / €440 million gross Benelux sales (2023, estimated)
Kunstlaan (Avenue des Arts) 19 A-D, 1000 Brussels, Belgium
Kennyplein 6, Eindhoven, 5611 ZS, Netherlands
6th in Spain / €198 million gross Spain sales (2023, estimated)
Edifico Alvento, Calle Via de los Poblados 1, D Building, planta 6, Madrid, 28033
1st in the Nordics
Langebrogade 3H, 2nd Floor, Copenhagen, DK-1411, Denmark
Tietotie 9, Vantaa, FI-01530, Finland
Tordenskioldsgate 8, Oslo, 0160, Norway
Fredsborgsgatan 24, Stockholm, 117 43, Sweden
NOTE: Amex GBT's gross sales figures for overall Europe, the UK, Germany and France have been updated since the initial publication of this report following the provision of new information by the TMC. These updates replace what were previously estimates and have not changed the TMC's position in the four aforementioned rankings
amexglobalbusinesstravel.com
COMPANY PROFILE
MAIN INDUSTRY SECTORS OF CLIENTS
Construction, Defence and aerospace, Engineering, Financial and professional services, Food, drink and tobacco, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Transport sector and logistics, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel
FULL-TIME EQUIVALENT STAFF
19,000 globally
PROPORTION OF ONLINE BOOKINGS
More than 75%
NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
AFTM, The BTA, DBTA, DRV, FBTA, GBTA, GEBTA, ITM, NBTA, SBTA, VDR, NATM (Netherlands), BATM (Belgium), SRV (Switzerland), EU Travel Tech
KEY PEOPLE
Paul Abbott, CEO
Drew Crawley, president
Karen Williams, CFO
Eric Bock, chief legal officer, global head of mergers & acquisitions
Boriana Tchobanova, chief transformation officer
Patti Huska, chief people officer
Mark Hollyhead, chief product officer & Egencia president
Jason Geall, EVP, global SME
David Reimer, EVP, global multinational
ESG & CSR ACCREDITATIONS
CDP participation, Committed to net zero by 2050, EcoVadis Platinum, ISO 14000 series certification, SBTI commitment
DEI ACCREDITATIONS & POLICIES
Best Workplaces for Women, Equal pay policy, Flexible working policy, Recruitment and selection policy
GDS PARTNERS
Amadeus, Sabre, Travelport
ONLINE BOOKING TOOLS
Argo, Concur, Cytric, GetThere, NEO/KDS, Serko, Egencia
EXPENSE MANAGEMENT SYSTEMS
Certify, Concur, Neo, Neo1 (proprietary). Egencia offers expense API to integrate with third-party tools
OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping I,T, Auditing I,T, Business intelligence I, Data visualisation I,T, Disruption management, Hotel reshopping I, Meetings management I,T, Mobile booking app I, Mobile itinerary app I, Peer benchmarking I, Personalised trip recommendations I, Pre-trip approval I,T, Profile management I, Quality assurance I, Sustainability reporting I,T, Traveller tracking I, Travel risk management T, Unused ticket management I
OTHER TECHNOLOGY & TOOLS
Amex GBT Egencia configurable digital travel platform with personalised experience; Virtual Payment Expert; Meetings Express: interface for sourcing small/simple meetings; Meetings Marketplace: curated collection of M&E solutions
TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers, act as partner/reseller for other technology providers, acquire third-party developers of technology
NDC CONTENT
Direct connects, GDS, aggregators (Accelya, Travelfusion). All aggregators & GDSs are connected to the same airline API.
BIGGEST INNOVATION OF 2023
First end-to-end accessibility solution of its kind: supports business travellers with disabilities at every stage of the journey. Includes onboarding, booking, disruption, and traveller preferences, through framework that combines service-based solutions, advocacy & technology. IBM was the launch customer.
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