ACE TRAVEL MANAGEMENT

MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Chemical industries, Engineering, Financial and professional services, Food, drink and tobacco, Healthcare and pharmaceutical, Information technology, Manufacturing, Retail, Shipping and fisheries

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Meetings and events, Passport and visa sevrices, Sustainability programmes, Traveller wellbeing services, VIP travel

FULL-TIME EQUIVALENT STAFF
12

NUMBER OF TRANSACTIONS IN 2023
25,000

BREAKDOWN OF TRANSACTIONS
Air 45%, Hotel 40%, Rail 10%, Car 5%

PROPORTION OF ONLINE BOOKINGS
25% to 50%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Travel Partnership, ITM, ATG Travel Worldwide

KEY PEOPLE
Sarah Wilson, chief executive officer
Caroline Attrill, head of operations
Angela Murphy, head of finance
Jo Thrussell, business development
Robert Loeschke, VP sales ATG

AVERAGE LENGTH OF SERVICE
10 years

AVERAGE INDUSTRY EXPERIENCE
15 years

GDS PARTNER
Amadeus

ONLINE BOOKING TOOLS
Concur, Cytric

EXPENSE MANAGEMENT SYSTEMS
Concur, Expensify

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Auditing T, Business intelligence T, Data visualisation T, Disruption management T, Hotel reshopping T, Meetings management T, Mobile booking app T, Mobile itinerary app T, Peer benchmarking T, Personalised trip recommendations T, Pre-trip approval T, Profile management T, Quality assurance T, Sustainability reporting T, Traveller tracking T, Travel risk management T, Unused ticket management T

TECHNOLOGY STRATEGY
Build proprietary technology in-house, hire third-party developers

NDC CONTENT
Direct connects, GDS, aggregator (AirGateway)

BIGGEST INNOVATION OF 2023
Updated the Access environmental awareness grading programme. Signed the Menopause Awareness Pledge